In a major boost to consumer rights and billing transparency, the Faisalabad Electric Supply Company (FESCO) has launched the “Apna Meter, Apni Reading” mobile application. This innovative initiative empowers electricity consumers to submit their own meter readings, effectively addressing long-standing issues of incorrect billing and overcharges.

How the App Works

The user-friendly app allows consumers to:

  1. Capture an image of their meter reading inside the app.
  2. Submit readings directly to FESCO’s billing system.
  3. Compare readings against previous bills for consistency.
  4. Receive alerts in case of discrepancies or anomalies.

By involving consumers in the billing loop, the system promotes accountability and helps detect errors or manipulations early.

Addressing Overbilling and Boosting Trust

Historically, erroneous meter readings whether due to human error, negligence, or misconduct led to consumer distrust and inflated electricity bills. The new app tackles this challenge by making the process transparent and traceable. Users can spot billing inaccuracies in real time, making it harder for overbilling to go unnoticed.

Digital Governance in Energy Services

The app represents a transformative step toward digitizing utility services:

  • Decentralizes bill submission without relying on meter-reader visits.
  • Fosters consumer empowerment and engagement.
  • Strengthens feedback loops between users and FESCO.
  • Reduces administrative costs by minimizing field visits.

This aligns with nationwide efforts to modernize public utilities and enhance user-centric governance.

Roll-Out and Language Accessibility

FESCO launched the app after successful piloting and consumer testing. It’s now available for all users across its service area:

  • Mobile-friendly interface
  • Multi-language support (e.g., English, Urdu, regional languages)
  • Designed for intuitive use by all age groups

A public outreach campaign is underway to educate consumers on the app’s benefits and functionality.

What Consumers Can Do Next

  • Download the app and register using their account number.
  • Submit readings monthly before the bill cycle closes.
  • Compare historical data for consistency.
  • Report discrepancies immediately through the app’s support feature.

Over time, the app aims to become the standard for reading submission and billing transparency—across all DISCOs if scaled.

The Road Ahead: Expansion and Impact

FESCO’s initiative could evolve further with:

  • Integration with real-time outage alerts and disconnection notices
  • Data analytics to identify consumption patterns and abuses
  • Scaling to other electricity distribution companies across Pakistan
  • Additional features, such as multi-account management and historical trends

Ultimately, the app is a win for both consumers and the utility provider promoting accurate billing, reducing dispute rates, and increasing operational efficiency.

Conclusion

The launch of “Apna Meter, Apni Reading” marks a pivotal step in consumer-centric energy management in Pakistan. By enabling citizens to take charge of their meter readings, FESCO is fostering transparency, building trust, and setting a new standard for public utility services.