Pakistan’s call center industry has achieved a significant milestone, generating over $200 million in export revenue. This accomplishment underscores the sector’s growing contribution to the country’s IT and Business Process Outsourcing (BPO) landscape. ​

Key Drivers of Growth

Several factors have propelled this growth:

  • Skilled Workforce: Pakistan boasts a large pool of English-speaking professionals adept in customer service and technical support.​
  • Cost-Effective Services: Competitive pricing has made Pakistani call centers attractive to international clients seeking quality services at reduced costs.​
  • Government Initiatives: Policies aimed at enhancing IT infrastructure and providing incentives have fostered a conducive environment for the BPO sector.​

Future Outlook

With the global demand for outsourcing services on the rise, Pakistan’s call center industry is poised for continued expansion. Ongoing investments in technology and workforce development are expected to further strengthen the sector’s position in the international market.