Reports have emerged indicating that NADRA (National Database and Registration Authority) counters at post offices across Pakistan have been closed as of April 2025. This unexpected closure has raised concerns among citizens who relied on these counters for various essential services, including National Identity Card (CNIC) renewals, address changes, and other key updates.

Background: Expansion of NADRA Services

NADRA had previously expanded its services by setting up dedicated counters at post offices in various regions of Pakistan. This initiative aimed to ease the burden on NADRA’s main offices by offering convenient services in collaboration with Pakistan Post. As of early 2025, NADRA counters were available at several post offices, including key locations in Punjab, Karachi, and other major cities. These counters allowed citizens to renew their CNICs, update their address information, and replace lost identity cards without having to visit the main NADRA offices.

The addition of these counters was expected to significantly reduce the long waiting times at traditional NADRA offices and provide greater access to services for people in remote areas.

Current Situation: Closure of Counters

Despite the earlier expansion of services, reports now suggest that these NADRA counters have been closed across the country. Although the reasons for this closure have not been officially confirmed, the shutdown of these counters has left many citizens without an easily accessible option to complete their important documentation tasks.

Impact on Citizens

The closure of NADRA counters at post offices is expected to cause inconvenience for citizens who depend on these facilities for routine services. Those looking to renew or replace their CNICs, update marital status or addresses, or make other modifications to their national identity records may now face longer delays at main NADRA offices.

This situation may also lead to an increase in foot traffic at the central NADRA offices, resulting in longer queues and extended waiting times. Citizens are advised to check the availability of services at their local NADRA centers and stay informed through official updates.

Possible Reasons for the Closure

While official confirmation regarding the closure’s reasons is still pending, it is speculated that operational challenges, resource constraints, or internal policy shifts may have contributed to the decision. Additionally, the high volume of service requests at post offices could have led to the temporary suspension of operations until a more sustainable solution is implemented.

Looking Ahead

As of now, citizens in need of NADRA services should visit dedicated NADRA offices or stay updated through official notifications regarding the reopening of post office counters. It is essential for the public to remain informed about any changes to service availability and explore alternative ways to complete their required tasks.